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Last Updated: October 2025
At Sero IPTV, we aim to provide our customers with a seamless and satisfying IPTV experience. Please read this Refund & Cancellation Policy carefully before making any purchase. It explains our approach to refunds, cancellations, and activation terms for our digital IPTV services.
1. Introduction
Sero IPTV delivers a digital streaming service that provides instant access to live TV, movies, and premium content after activation. Because our products are digital and accessible immediately after setup, our refund and cancellation terms differ from those for physical goods or subscriptions.
We encourage customers to review our IPTV refund policy, IPTV cancellation terms, and IPTV digital service refund details before placing an order.
2. Digital Product Policy
All Sero IPTV services are digital products. Once your IPTV line or account has been activated, the service is considered delivered, and all sales become final. Due to the instant nature of IPTV activation, refunds are not automatically available after your account is live.
3. No Refund Cases
Refunds are not offered in the following cases:
- You change your mind after purchase or activation.
- Your internet connection, router setup, or device compatibility causes service issues.
- Incorrect installation, app configuration, or user errors.
- Performance issues related to unstable internet or third-party software.
Our support team provides assistance to help resolve technical issues, but refunds are not applicable in these cases.
4. Limited Refund Cases
If the IPTV service fails completely and our technical team cannot resolve the issue, a refund may be considered on a case-by-case basis. Each situation will be reviewed individually to ensure fairness and transparency.
5. Cancellations
Cancellation requests must be sent before activation of your IPTV account. Once activation occurs, cancellations are no longer possible. If you placed an incorrect order, contact us immediately at support@sero-iptv.com before activation is processed.
6. Customer Support
Our customer support team is available to help with installation, setup, and technical troubleshooting. If you encounter problems with your IPTV service, please reach out by email at support@sero-iptv.com.
7. Policy Agreement
By purchasing or activating an IPTV subscription from Sero IPTV, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
